I can only count max 2 penguins!

• by Sharrington

  I don't know why but my computer will only let me count two penguins and then won't mark any more... I don't have this problem on the iPad though!

  Posted September 19, 2014 2:06 PM

• by yshish moderator, translator

  Hi, this issue is caused by using the IE browser (I guess even in your case). Please, use some other browser.

  If you can't use another browser, try to switch 'adults' for 'chicks' in the menu and back to 'adults', that should help (someone said so).

  Sorry for the troubles and thanks for your effort!

  Posted September 19, 2014 7:15 PM

• by ElisabethB

  Suggestion : Firefox or Chrome work really well ! 😄

  Posted September 20, 2014 3:53 AM

• by brian-c admin

  The developers are unable to reproduce this bug, but we are seeing a handful of weird classifications come through that are consistent with what folks are reporting. Real head-scratcher.

  Could anyone experiencing this issue send me a message with the browser and OS reported by https://www.whatismybrowser.com/ (e.g. "Chrome 37 on Mac OS X (Mavericks)") as well as any browser plugins you have installed?

  We'll try to have this patched up soon. Thanks!

  Posted September 22, 2014 10:55 AM

• by Diddy

  I can only count a maximum of 2 penguins. I am using IE

  Posted September 22, 2014 4:38 PM

• by RoddyI in response to brian-c's comment.

  I can only count two penguins. What is my browser states I am using IE 11 with windows 8.1.
  My OS is actually Windows RT.
  JavaScript and cookies are enabled. Flash 15 is installed. Java is not detected. Hope this helps.

  Posted September 22, 2014 10:26 PM

• by yshish moderator, translator

  @Roddyl Hopefully this will be helpful. Thank you!

  Posted September 23, 2014 5:41 AM

• by Jardy57

  Yep.. using IE9 and Windows 7.. can't count above 2..

  Posted September 23, 2014 10:25 PM

• by LyndaB

  I had this problem when I was using IE. I switched to Chrome on the same machine and have no problems at all.

  Posted September 24, 2014 1:25 AM

• by Shelagh111

  I have the same problem! 😦 Chrome working though 😉 thanks for the tip

  Posted September 24, 2014 11:05 PM

• by brian-c admin

  An experimental fix is in place. Since we can't reproduce this, it's hard to know when we've actually fixed it! Please report back if there's still any trouble.

  Posted September 27, 2014 12:50 PM

• by yshish moderator, translator

  Hi Brian,

  some users still have problems marking more than 2 penguins! Click here or here.

  Z.

  Posted September 28, 2014 10:42 AM

• by pingu98

  im having the same problem... using IE.... can only mark 2 penguins before the cursor changes and cant mark any more? is this a browser problem, bug that needs fixing or my computer? any help on this? thanks 😃

  Posted September 28, 2014 9:50 PM

• by yshish moderator, translator

  Hi. You can find the answer on the 1st page of this thread;) It is a browser issue. The developers have been working on this, but they're unable to reproduce the bug on their computers. Try another browser for now.

  Posted September 28, 2014 10:50 PM

• by Becky_Gregory

  I also have this problem. I can only count 2 penguins on our PC using Internet Explorer, Windows 7. I'm going to try Firefox.

  Posted September 30, 2014 7:30 AM

• by FutureSciGirl

  oh interesting

  Posted October 5, 2014 10:00 PM

• by yshish moderator, translator

  GREAT NEWS!

  I've just got a message from the developers, that the IE issue should have been fixed so you should be able to classify all the penguins you see even when using the Internet Explorer!

  Please, let me know whether it works for you or not. Thank you (and thank to the developers for fixing it!)

  😃

  Posted October 27, 2014 11:22 PM

• by yshish moderator, translator

  Please someone try the IE whether it works or not and let me know. Thank you!

  Posted October 28, 2014 11:04 PM

• by DZM admin

  That's great to hear. I don't have IE, but I'll be excited to hear if it's fixed.

  Praise be to the devs! 😃

  Posted October 29, 2014 11:32 AM

• by yshish moderator, translator in response to DZM's comment.

  Thanks, but I prefer someone who had the issue before fixing it on its computer, so we could be sure it really works for these users now:]

  Posted October 29, 2014 11:44 AM

• by RojaNYC in response to Sharrington's comment.

  YES..It IS a tech problem on your side...Im using a Mac and I see many Penguins!

  Posted January 4, 2015 11:09 PM

• by yshish moderator, translator in response to Sharrington's comment.

  It is caused by using Internet Explorer. Try to change your browser.

  Posted January 5, 2015 4:56 PM